Secretarial Team Leader
Birmingham – £35,000 - £40,000
Secretarial Team LeaderLocation: Cheshire East / Hybrid
Salary: Competitive + Excellent Benefits
Contract: Permanent, Full-Time
Are you an organised, people-focused professional with a talent for leading and developing high-performing teams? We’re looking for a Secretarial Team Leader to join our leading Top 200 client.
In this key role, you will oversee the delivery of high-quality secretarial support across one or more teams, ensuring service standards are consistently met and continuously improved. You'll line manage secretarial staff, support fee earners, and play a vital role in maintaining an efficient and professional working environment.
Key Responsibilities:
- Deliver comprehensive and proactive secretarial support to assigned fee earners
- Act as a key communication point between secretarial staff, Department Manager, and Secretary Co-ordinator
- Monitor and enhance secretarial processes and working practices
- Manage sickness absence and performance in line with company policies
- Ensure appropriate support levels by monitoring workflow and managing holiday cover
- Lead recruitment for new secretarial staff as required
- Conduct formal reviews, setting SMART objectives aligned with team and firm priorities
- Identify and coordinate individual and group training needs
- Collaborate with Secretarial Co-ordinators and CMT Managers on wider departmental projects and initiatives
- Work closely with the Department Manager to proactively address issues
- Deputise for the Secretary Co-ordinator when needed
- Perform other reasonable duties as required
- Previous experience as a Secretarial Team Leader in Legal is essential
- A confident and professional approach when interacting with colleagues at all levels
- Strong communication skills, with the ability to provide feedback and navigate challenging conversations
- A positive, supportive attitude toward team wellbeing and development
- Reliability and a conscientious work ethic, modelling high standards for others
- A commitment to delivering excellent client care
- A collaborative mindset, with a focus on building strong interdepartmental relationships
Rio Reddy, Head of Legal Support at Douglas Scott for over 3 years, enjoys traveling with her boyfriend and going on girls' trips outside of work. If she weren’t in recruitment, she would likely pursue a career with animals. Her career in Legal Recruitment was partly inspired by watching Suits. Rio brings a passion for people and recruitment, ensuring that both candidates and clients have a seamless and rewarding experience.
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Job Spec:
- Area of Law: Legal Support
- Type: Business Support
- Salary: £35,000 - £40,000
- Term: Permanent
- Location: Birmingham
- Reference: 1239439
