Douglas Scott is working with a highly successful and reputable multi service law firm based in Central Manchester who are now looking for a 1/2nd line support engineer to join and help support their firm which is made up of 100 people.
As the 1/2nd line support engineer you will be responsible for providing support to users in a professional and efficient manner, supporting hardware and software. You will be a key point of contact to ensure the smooth running of the business.
Answer incoming calls to log and escalate correctly
Resolve issues to the best of your ability
Password and Account set up and resets
Supporting other colleagues within the team where needed
Although the above duties will occur within your role, the main focus for this position will be mainly on the CRM and Case Management System development. You will be able to get involved with mini projects where you can really make it your own.
This role is someone who sees their next step sitting within this progressive firm for the next 3/5 years to build up their skills and utilise them in a work force which has all the right infrastructure set up and in place.
Working within a Law Firm
Previous experience providing 1st line support is essential
Experience of 2nd line is desirable
Great communication on and off the phone
Technically and analytically minded
Ability to learn new software and technologies
Ability to work in a fast pace environment
The successful candidate will be passionate about delivering a seamless customer service and consistently exceeding expectations. This is a fantastic opportunity for a candidate looking for their first role within IT and/or an experienced 1st line agent looking for a new challenge.
Please apply for immediate consideration.
Please contact Amy Turner, Divisional Head, to discuss the role in more detail or apply through the vacancy for immediate consideration.
Douglas Scott are a legal recruitment expert and the UK's leading law firms trust us with their legal vacancies. We are a regulated recruitment consultancy and will discuss this role and seek your approval before submitting an application directly to the decision maker.
Please see our website www.douglas-scott.co.uk for more legal positions.
0113 467 7571
Amy joined Douglas Scott in November 2010 and has extensive experience covering the Manchester and Yorkshire markets. She currently manages the North West desk and recruits from Legal Assistant level up to Partnership level and deals with key client accounts on a nationwide basis. Amy returned from maternity leave in early 2017 and dove straight back to work, managing a large Master Vendor account as well as its dedicated team of consultants. Amy has been in recruitment since June 2004 and before making the move into legal recruitment she worked in the accountancy and finance sector. She graduated with a Public Relations Degree from the University of Lincoln and before this studied at Harrogate Ladies College. In her spare time, she cares for her young daughter Evie.
"I am very grateful to Amy. She was professional but also encouraging and supportive in a very brief space of time. She most definitely goes the extra mile. Amy made it very easy for me to be positive and think about my attributes, which had a knock-on effect when I had my interview."
Legal Secretary | Leeds